Save Money, Boost Productivity: Call Center Professionals Learn How at ICCM Canada 2008

Omega Performance's Caroline Gray and AXA Equitable Life Insurance's Jeff Lachenauer Share Expertise in Leveraging Technology to Build Corporate Capability and Cut Training Time in the Call Center

Last update: 12:00 a.m. EDT Sept. 15, 2008
CHARLOTTE, N.C., Sep 15, 2008 (BUSINESS WIRE) -- Leveraging technology in the call center to increase employee satisfaction, reduce training time, achieve operational efficiency, and improve overall job performance is the focus of a session to be led by Omega Performance's Caroline Gray and AXA Equitable Life Insurance's Jeff Lachenauer at ICCM Canada 2008. The conference will be held October 6-8, 2008 at the Metro Toronto Convention Center in Toronto, Ontario.
Gray and Lachenauer will present "Building Corporate Capability and Cutting Training Time through Product Knowledge Reference Tools" on Wednesday, October 8 from 11:10 AM to 12:00 PM. The presentation will address the measurable benefits that can be achieved from using a flexible tool to manage product knowledge within the call center.
"Keeping call center staff abreast of the most up-to-date product information is key to operational efficiency, productivity, and profitability," says Caroline Gray, Omega Performance's SVP, Information Technology and Technology-Based Learning. "During our session, Jeff and I will conduct a demonstration of the product knowledge reference tool and discuss how AXA is using it to improve business processes and save training time and money."
To learn more about the ICCM Canada 2008 presentation and other Omega Performance events, visit www.omega-performance.com.
About Omega Performance
Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.
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axa, call center, call center conference, call center consulting, call center training, iccm, technology, training and development
SOURCE: Omega Performance
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